Support requests -- titling and pruning

Technical news and notes about the forum, and requests for assistance.

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Crimson
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Support requests -- titling and pruning

Post by Crimson »

When a support request has been completed, I will edit the title with [RESOLVED] or [CLOSED] to indicate a completed request.

Support request threads are automatically pruned after 7 days of no activity. In most cases, if a request is resolved, it will automatically drop off as long as nobody posts to them thereafter.

Open cases also fall under this function. If I require further information in order to troubleshoot, please respond in a timely fashion. Otherwise, the request will be considered abandoned and will fall off.
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TK6628
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Post by TK6628 »

I still do not have access: the state forums, 501st/RL members only, midwest garrison merchandise, pod race, imperial senate.

I have to log in as my husband to read and register for events.

I have asked at least three times.

Keri K
TB6629

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Post by TK0585 »

:roll:
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JediRacer8
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Post by JediRacer8 »

With the change in web staffing over the past few months, who do we now contact to request access for new members?

Keri TB6629 still needs access to all member areas. She has asked several times but not received access yet.

There is also a new recruit that will be registering for these boards. She is not a member yet, but currently working on her TB and she has been assisting at many events as photographer/handler for the past year. It would be helpful for her to have access to the event planning areas in the meantime, and I know the garrison has granted this access to "future members" in the past. Who will she need to contact to request access to the WI and IL event planning areas?
Sara SL/ID/DZ 3881

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Post by TK0585 »

now that we are reverting back to E-mail for Event info the links are useless..
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Post by TKvanB »

What is Keri's forum user name?

I see that she is posting with Kevin's (TK 6628) account. That might be confusing to who is updating the forum member's account access.
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Post by TB 0101 »

I've asked Ed to look into Keri's situation.
TK6628 Yes 20 Nov 2007 04 Jun 2008
Keri K Yes 25 Mar 2008 04 Jun 2008

Both accounts are listed as active and are part of the MWG member's group and WIS member's group. I have no idea what is causing the problem with only the one account when both are set identically.

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Post by TB 0101 »

With the change in web staffing over the past few months, who do we now contact to request access for new members?
The singluar change was Rome to Ed. Any garrison officer can assist.

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Post by TK0585 »

Thank You
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edlitmus
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Post by edlitmus »

Both of those accounts are set as being MWG Members. I can't see why this would be happening for one user but not another. I'll keep looking...

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Post by edlitmus »

This has been resolved.

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Post by TB 0101 »

What was it, Ed?

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Post by edlitmus »

Yesterday there was a bit of a mixup when the redirect was set up, the end result was that there was a missing '/' which caused requests to the .com address to get mangled and not work. So instead of ging here:

http://midwestgarrision.com/forum

you would end up going here:

http://midwestgarrision.orgforum <- note the missing slash between .org and forum

More downtime and bugs have been caused by typos than I care to think about... :roll:

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Post by TB 0101 »

Ah, see, I must'a missed it...maybe because I bounce in from the front page and not a direct to forum link....that and I sleep when you guys are up and about ;)

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Post by hopeful recruit »

I've just been accepted in to the Rebel Legion and am awaiting the status saying so on here... Not sure if it's important or not...

plus I can't see the "event request" and "event planning" sub-forums now... I'm wondering if it has something to do with me posting in one of them :oops:
"Those who never take risks never know what could have been."
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Post by edlitmus »

If you have RL status here you should be able to see the event planning forum now. I have adjusted the permissions. Please let me know.

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Post by hopeful recruit »

I don't have RL status here yet. I think that it may be a hinderence, no? lol
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Post by TB 0101 »

The "event request" forum is designated for MWG members only.

It is not our position to usurp any connections between the RL and LFL. RL has it's own chain of command and it's own system of gathering and planning larger scale events. The events listed within our event request forum mainly come down through LHQ, and are designated official communications. As such they are deemed "members only".

While it is understood that dual membership between 501'st and RL can be fairly common, official events per the LHQ request forms are delivered to 501'st members, first and foremost. It is entrusted that a 501'st member be the coordinator for a 501'st requested event.

That is not to say RL members are excluded, but they also are not entitled to the rights and privileges of 501'st members within its forums.

The "event planning" section should still be available to all RL members. These are events in which a MWG member has accepted the role of event coordinator and has initiated the standard planning procedures.

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Post by hopeful recruit »

I was just wondering, as for a few weeks the planning and request forums were a public thing. :?
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Post by TB 0101 »

Yes, and I apologize for that error. I did not check the forum permissions when I should have.

Again, sorry for the confusion.

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